Nikhil Kumar Gupta

SUMMARY

✅ IT Support Specialist | Aspiring Data Analyst | Cloud & Security Enthusiast

I'm a dedicated and customer-focused IT Support Specialist with nearly 2 years of experience in maintaining and troubleshooting IT infrastructure, ensuring endpoint security, and delivering responsive customer service. My work has spanned both Windows and cloud-based environments (Azure & AWS), with a consistent focus on solving complex issues, optimizing support workflows, and improving user satisfaction.

💡 Currently, I'm expanding my skill set through Scaler Academy's Data Science & Machine Learning program, diving into SQL, Excel, Python, Tableau, and Power BI, with a goal of pivoting into a Data Analyst role.

  • Strong troubleshooting & communication skills
  • Experience with endpoint tools (Windows Defender, Azure Antimalware)
  • Exposure to cloud platforms (Azure & AWS)
  • A learner's mindset and a passion for using data to drive decisions

🎯 I'm actively seeking roles in IT Support or Technical Support Engineering, while continuing to grow toward data-driven roles in the near future.

Let's connect if you're hiring, collaborating, or simply want to geek out over tech and data!

EDUCATION

Scaler Academy – Data Science & Machine Learning

In Progress – Completed SQL Module (2025). Gained hands-on experience with SQL queries, joins, subqueries, aggregate functions, and data wrangling using real-world datasets.

Google IT Support Professional Certificate

Learned system administration, troubleshooting, networking, and customer support best practices.

Bachelor of Commerce

Indira Gandhi National Open University (2019 – 2023)

Higher Secondary in Science

Panchayat Junior College, Bargarh

EXPERIENCE

Technical Support Engineer - Samsung Note PC (L2), Ienergizer

Noida, UP | September 2024 – April 2025

Spearheaded L2 support for Samsung Note PC division, providing advanced technical support and real-time resolution to user escalations across phone, email, and chat. Diagnosed and resolved complex OS, hardware, and application issues, improving first-call resolution by 25%. Coordinated closely with cross-functional teams, ensuring high service-level adherence and continuous uptime support. Contributed to the knowledge base by documenting frequent issues and troubleshooting guides.

Junior Technical Support Associate - Samsung, Ienergizer

Noida, UP | June 2024 – August 2024

Delivered Tier 1 technical assistance for Samsung hardware/software-related incidents. Logged service requests via ITSM tools, escalating unresolved issues for fast-track resolution. Assisted in rollouts of software patches and conducted end-user education to reduce ticket volume.

IT Support Specialist - My Career Academy

Balangir, Odisha | June 2023 – March 2024

Maintained and monitored core infrastructure components including servers, networks, and user access systems. Administered user accounts, handled permissioning, and managed endpoint configurations. Streamlined maintenance tasks and patch management leading to reduced downtime. Collaborated across departments to troubleshoot hardware failures and system performance issues.

Projects

Azure Cloud Resume

static website using Azure

Leveraging the "acg-project-azure-resume-starter" GitHub repository, I've crafted my Azure Cloud Resume. This project showcases my skills with Azure Functions, Cosmos DB, and GitHub Actions for CI/CD, creating a dynamic and modern resume experience.

Serverless-API

Serverless Movie Information Retrieval

This Azure Functions project utilizes serverless functions to retrieve movie information from the OMDB API. It provides a simple HTTP-triggered function that takes a movie title as a parameter and returns details about the movie.

Azure Blob Storage Uploader CLI

Project Overview

Introducing a Bash-based CLI tool designed for swift file uploads to Azure Blob Storage. This utility offers users a hassle-free experience, simplifying the process of uploading files seamlessly to Azure Blob Storage.

Skills

As a dedicated and customer-focused IT Support Specialist, I possess a diverse set of skills to contribute effectively to IT operations and support. My key skills include:

  • Technical troubleshooting and issue resolution
  • System administration and server configuration and maintenance
  • Excellent customer service and support
  • Operating system installation and support (Windows and Linux)
  • Desktop troubleshooting and support
  • Cybersecurity awareness and implementation
  • User training and support
  • Collaboration and communication skills
  • Outlook configuration and troubleshooting
  • TCP/IP communications knowledge
  • Cloud computing proficiency
  • Hardware and software support
  • Troubleshooting across various platforms
  • Documentation and reporting
  • Familiarity with command-line interfaces for efficient system management